Last Updated: March 28, 2026

Terms of Service for SafeStepps

Last Updated: March 28, 2026

PLEASE READ THESE TERMS CAREFULLY BEFORE USING SAFESTEPPS

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and SafeStepps, LLC ("SafeStepps," "we," "our," or "us") governing your use of the SafeStepps mobile application ("App") and related services ("Services").

BY DOWNLOADING, INSTALLING, OR USING SAFESTEPPS, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE THE APP.

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1. Acceptance of Terms

1.1 Binding Agreement: By creating an account or using SafeStepps, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

1.2 Age Requirement: You must be at least 13 years old to use SafeStepps. Users under 18 must have parental or guardian consent.

1.3 Changes to Terms: We reserve the right to modify these Terms at any time. Material changes will be notified via email or in-app notification. Continued use after changes constitutes acceptance.

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2. Service Description

2.1 What SafeStepps Provides

SafeStepps is a personal safety assistance application that offers:

Emergency panic button to alert designated contacts
Voice-activated emergency alerts and recording
Shake-to-alert and drop detection features
Virtual Escort with timed check-ins
Real-time GPS location sharing during emergencies
Audio/video recording capabilities
SMS notifications to emergency contacts
Cloud storage for recordings (auto-delete after 7 days)

2.2 What SafeStepps Is NOT

IMPORTANT: SafeStepps is NOT:

❌ A replacement for emergency services (911, police, fire, ambulance)
❌ A medical device or certified medical alert system
❌ A professional security or monitoring service
❌ Guaranteed to work in all situations or locations
❌ A substitute for professional medical, legal, or security advice

IN LIFE-THREATENING EMERGENCIES, ALWAYS CALL 911 OR YOUR LOCAL EMERGENCY NUMBER FIRST.

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3. User Responsibilities

3.1 Account Security

You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Notifying us immediately of unauthorized access
Using a strong password and optional PIN code protection

3.2 Accurate Information

You agree to:

Provide accurate, current, and complete information
Update your emergency contacts, medical information, and profile regularly
Ensure your emergency contacts consent to receiving alerts from you
Not impersonate any person or entity

3.3 Appropriate Use

You agree NOT to:

Use SafeStepps for illegal activities or harassment
Send false emergency alerts or abuse the panic button
Interfere with or disrupt the Service
Reverse engineer, decompile, or hack the App
Upload malicious code or attempt to gain unauthorized access
Use the App to spam, phish, or distribute malware
Violate any applicable laws or regulations

3.4 Device and Connectivity

You are responsible for:

Maintaining a compatible device (iOS/Android)
Ensuring internet/cellular connectivity for the App to function
Granting necessary permissions (location, microphone, camera, notifications)
Data charges from your mobile carrier
Keeping the App updated to the latest version

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4. Service Limitations and Disclaimers

4.1 No Guarantee of Service Availability

SafeStepps depends on third-party services and infrastructure. We do NOT guarantee:

Uninterrupted or error-free service
Service availability in all geographic locations
Successful delivery of SMS alerts (depends on carrier networks)
GPS accuracy (depends on device hardware and signal)
Voice recognition accuracy (may fail in noisy environments)
Recording functionality in all situations (requires storage space, battery)

4.2 System Failures

SafeStepps may fail or be delayed due to:

Internet or cellular network outages
Device battery depletion
GPS signal loss (indoors, underground, remote areas)
Server maintenance or technical issues
Third-party service failures (AWS, SMS providers, Stripe)
App crashes or software bugs
User error or misconfiguration

4.3 Emergency Contacts' Response

We are NOT responsible for:

Whether your emergency contacts receive SMS alerts
How quickly (or if) your contacts respond
Actions taken (or not taken) by your emergency contacts
Disputes with emergency contacts regarding alerts

Your emergency contacts are NOT employed by SafeStepps and are not obligated to respond.

4.4 Medical Information

Medical information provided is for emergency reference only
SafeStepps does NOT provide medical advice or diagnosis
Always consult qualified healthcare professionals for medical decisions
We are not responsible for accuracy or completeness of medical data you enter

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5. Limitation of Liability

5.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW:

SAFESTEPPS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR:

Personal Injury or Death: Resulting from use or inability to use the App
Property Damage: Loss, theft, or damage to property
Delayed or Failed Alerts: SMS notifications not delivered or delayed
Inaccurate Location Data: GPS errors or location tracking failures
Recording Failures: Video/audio not captured or corrupted
Third-Party Actions: Conduct of emergency contacts or other users
Data Loss: Loss of recordings, contacts, or other data
Financial Loss: Costs incurred due to emergencies or service failures
Consequential Damages: Indirect, incidental, special, or punitive damages

5.2 Monetary Limitation

TO THE EXTENT LIABILITY CANNOT BE EXCLUDED, OUR TOTAL LIABILITY TO YOU SHALL NOT EXCEED:

The amount you paid for SafeStepps subscriptions in the 12 months prior to the claim, OR
$100 USD, whichever is less

5.3 Acknowledgment

BY USING SAFESTEPPS, YOU ACKNOWLEDGE AND ACCEPT THESE RISKS AND LIMITATIONS.

YOU AGREE THAT SAFESTEPPS IS A TOOL TO ASSIST YOU, BUT ULTIMATE RESPONSIBILITY FOR YOUR SAFETY RESTS WITH YOU.

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6. Indemnification

6.1 You Agree to Indemnify and Hold Harmless

You agree to indemnify, defend, and hold harmless SafeStepps and its officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from:

Your use or misuse of the App
Violation of these Terms or applicable laws
Infringement of third-party rights
False emergency alerts or inappropriate use
Disputes with emergency contacts
Your Content (recordings, data) uploaded to SafeStepps

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7. Subscriptions and Payments

7.1 Free and Paid Plans

Free Plan:

Basic emergency alert features
Limited emergency contacts
Standard support

BASIC Plan - $4.99/month:

Unlimited emergency contacts
Voice-activated alerts
Recording features (7-day storage)
Drop detection
Priority support

PREMIUM Plan - $9.99/month:

All BASIC features
Virtual Escort with unlimited sessions
Extended recording storage
Advanced customization
24/7 priority support

7.2 Billing and Renewal

Subscriptions are billed monthly via Stripe
Auto-Renewal: Subscriptions automatically renew unless cancelled
You will be charged at the start of each billing period
Prices are in USD and subject to change (with 30 days' notice)
Taxes may apply based on your location

7.3 Cancellation and Refunds

Cancellation:

Cancel anytime from Profile → Subscription Management
Access continues until the end of current billing period
No partial refunds for unused time

Refunds:

No refunds for subscription fees already charged
Exception: Technical issues preventing service use (contact support)
Refunds at our sole discretion on a case-by-case basis

Chargeback Warning: Initiating a chargeback instead of contacting support may result in account suspension.

7.4 Free Trial (If Offered)

Free trials (if available) are for new users only
One trial per user
Trial converts to paid subscription unless cancelled before trial ends
Payment method required to start trial

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8. Intellectual Property

8.1 SafeStepps Ownership

SafeStepps owns all rights to:

The App, website, and Services
Source code, software, algorithms
Trademarks, logos, branding ("SafeStepps" name and logo)
Documentation, tutorials, support materials

You are granted a limited, non-exclusive, non-transferable, revocable license to use the App for personal, non-commercial purposes only.

8.2 Your Content

"Your Content" includes:

Recordings (video/audio) you create
Emergency contacts, medical information
Profile data, settings

You retain ownership of Your Content.

You grant SafeStepps a license to:

Store, process, and transmit Your Content as necessary to provide the Service
Share Your Content with emergency contacts as you direct
Use anonymized, aggregated data for analytics and improvements

We do NOT:

Claim ownership of your recordings or personal data
Use your data for advertising or sell it to third parties
Share your recordings publicly or with third parties (except as legally required)

8.3 Automatic Deletion

Recordings are automatically deleted after 7 days
You can delete recordings earlier manually
Download recordings before deletion if you want to keep them

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9. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy for details on:

What data we collect (location, recordings, contacts)
How we use and protect your data
Your privacy rights (access, deletion, export)
Data retention and deletion policies

By using SafeStepps, you consent to data collection and use as described in the Privacy Policy.

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10. Termination

10.1 By You

You may delete your account anytime from Profile → Account Settings
All data will be deleted within 30 days (except as required by law)
Subscription cancellation does not automatically delete your account

10.2 By Us

We may suspend or terminate your account immediately if:

You violate these Terms
You abuse the Service (false alerts, harassment)
You engage in illegal activity
Payment fails or subscription is cancelled
We discontinue the Service (with 30 days' notice)

10.3 Effects of Termination

Access to the App and Services immediately terminates
All data (recordings, contacts, settings) will be deleted
No refunds for unused subscription time
Sections of these Terms that should survive termination (liability, indemnification) remain in effect

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11. Third-Party Services

11.1 Third-Party Integrations

SafeStepps uses third-party services:

AWS S3: Cloud storage for recordings
Stripe: Payment processing
SMS Providers: Twilio/Nexmo for emergency notifications
Google Sign-In (optional)

We are NOT responsible for:

Third-party service failures or outages
Third-party privacy practices or data breaches
Changes to third-party terms or pricing

Review third-party terms and privacy policies separately.

11.2 External Links

The App may contain links to third-party websites. We do not endorse or control these sites and are not responsible for their content.

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12. Geographic Restrictions

12.1 Service Availability

SafeStepps is operated from the United States
Service may not be available in all countries
Some features (SMS, voice recognition) may not work in all regions
Emergency services integration is limited to regions with compatible systems

12.2 Compliance with Local Laws

You are responsible for complying with local laws regarding:

Audio/video recording (consent laws vary by jurisdiction)
Location tracking and privacy
Emergency services protocols

Recording others without consent may be illegal in your jurisdiction. Use responsibly.

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13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of the State of [Your State], United States, without regard to conflict of law principles.

13.2 Arbitration Agreement

PLEASE READ THIS CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

You and SafeStepps agree to resolve disputes through binding arbitration instead of court, EXCEPT:

Small claims court cases (under $10,000)
Injunctive relief for intellectual property infringement

Arbitration Rules:

Governed by the Federal Arbitration Act
Conducted by American Arbitration Association (AAA)
Individual arbitration only (no class actions)
Location: [Your City/State] or remote/online
Costs: Each party pays own costs; arbitrator fees split equally

Opt-Out: You may opt out of arbitration by emailing [email protected] within 30 days of accepting these Terms.

13.3 Class Action Waiver

YOU WAIVE YOUR RIGHT TO PARTICIPATE IN CLASS ACTIONS, CLASS ARBITRATIONS, OR REPRESENTATIVE ACTIONS AGAINST SAFESTEPPS.

Disputes must be brought individually.

13.4 Time Limit for Claims

You must bring any claim within 1 year after the cause of action arises, or it is permanently barred.

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14. Miscellaneous

14.1 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and SafeStepps regarding the Service.

14.2 Severability

If any provision is found unenforceable, the remaining provisions remain in effect.

14.3 Waiver

Failure to enforce any provision does not waive our right to enforce it later.

14.4 Assignment

You may not assign or transfer these Terms. We may assign our rights to any successor or affiliate.

14.5 Force Majeure

We are not liable for failures due to events beyond our control (natural disasters, wars, pandemics, government actions, network outages).

14.6 Export Controls

You agree to comply with U.S. export laws. The App may not be used in embargoed countries or by restricted parties.

14.7 No Agency

These Terms do not create a partnership, agency, or employment relationship between you and SafeStepps.

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15. Contact Information

For questions, support, or legal inquiries:

Email: [email protected] Legal: [email protected] Mail: SafeStepps, LLC [Your Business Address] [City, State ZIP] United States

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16. Acknowledgment

BY USING SAFESTEPPS, YOU ACKNOWLEDGE THAT:

✅ You have read and understood these Terms ✅ You agree to be bound by these Terms ✅ SafeStepps is a safety assistance tool, not a replacement for emergency services ✅ You accept the risks and limitations described herein ✅ You will use the Service responsibly and legally ✅ In emergencies, you will call 911 or local emergency services first

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Effective Date: March 28, 2026

DISCLAIMER: These Terms of Service are provided as a template. It is strongly recommended to have these Terms reviewed by a qualified attorney licensed in your jurisdiction before publication, especially for applications involving personal safety, medical information, and emergency services.

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